Contact Spinrise Casino

Need assistance with your Spinrise Casino account? Email support@spinrisecasino-aud.com and our support team will review your question and provide guidance. We aim to make it straightforward for players in Australia to get help with common account, payment and responsible gambling matters.

Spinrise Casino operates under licences issued by the Comoros Autonomous Island of Anjouan (AOFA) with reference ALSI-202509073-FI2 and by the Tobique Gaming Commission under licence number 0000064.

How to get in touch by email

To contact the support team, send your message to support@spinrisecasino-aud.com. Please use the email address linked to your account where possible, as this can help the team locate your details and understand your request more efficiently. Do not include your password or other sensitive security information in your message.

For faster assistance, include your account email or username, a short description of the issue and screenshots if relevant. If you are reporting an error, explain what happened, when it occurred and any steps you had already tried. Clear and complete information can reduce the need for follow-up questions.

What you can contact us about

Account access, profile details and verification questions
Deposits, withdrawals and other payment queries
Questions about applicable bonus terms and conditions
Technical problems, loading issues or account errors
Responsible gambling requests, including help with available account protections

Support usually replies within 24 hours, although response times may vary depending on the nature and complexity of your request. Please send one clear message about each issue where possible, and allow time for the team to review your information before sending a follow-up.