Privacy Policy

The information handled by an online casino can vary depending on how you use the website and the services available to you. Spinrise Casino may collect information that you provide directly, information created when you use your account and information received from service providers that help operate the website. Some information is needed to provide casino services, while other information helps maintain security, improve the user experience and meet legal responsibilities.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, login details and account preferences. We may also retain information contained in messages sent to support, records of account requests and details about your use of responsible gambling or account management tools. We use this information to create and administer your account, respond to questions, provide relevant service communications and help protect the account from unauthorised use.

Verification and security information

To verify identity, eligibility or account activity, we may request information from you, including identity or address documents and other information needed for verification checks. Depending on the circumstances, we may handle information relating to fraud prevention, suspicious activity, account protection, responsible gambling checks and the safety of our services. These checks help us identify unusual activity, prevent misuse and meet obligations that apply to online gambling services.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, payment methods, transaction dates, transaction values and related account activity. Payment information may be processed through specialist payment providers. We do not need to receive or store every detail of a payment card or financial account in order to record a transaction. The information handled will depend on the payment method and the services used.

Device, usage and cookie data

When you visit or use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and information about how you interact with the website. We may also receive information from cookies and similar technologies. This data can help us keep the website working, remember preferences, understand performance, support security and improve the service.

Spinrise Casino may use personal information for the purposes connected with operating an online casino and managing the relationship with players. We seek to use information that is reasonably necessary for the relevant purpose and to limit access to people and providers who need it to perform their role.

• Opening, administering and maintaining player accounts.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features and customer support.
• Completing identity, age, eligibility, verification and anti-fraud checks.
• Monitoring activity to protect players, the website, payment systems and other users.
• Detecting, investigating and preventing suspected fraud, misuse, unauthorised access or other unlawful activity.
• Meeting applicable legal, regulatory, compliance, tax, accounting and record-keeping obligations.
• Managing responsible gambling processes and responding to account restrictions or player requests.
• Sending service messages about accounts, transactions, security, verification, changes or important website information.
• Understanding how the website is used, fixing technical problems and improving its design, content and functionality.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.

We may combine information from different interactions to keep records accurate, identify account activity and apply security controls. We may also use information to create internal reports, summaries or statistical information that does not reasonably identify an individual. These reports can help us assess service performance, detect patterns and plan improvements.

Sharing information

Information may be shared where necessary with service providers that support website hosting, technology, identity verification, payment processing, customer support, security, fraud prevention, analytics, communications, auditing or record management. Those providers should receive only information relevant to the services they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where needed to comply with a legal requirement, respond to a valid request, protect the rights or safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or protect the operation and security of the website. We may disclose information in connection with a business change, such as a restructuring or transfer of services, subject to appropriate protections.

Cookies are small files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as keeping a session active, supporting login processes, remembering selected preferences and helping protect the website. Other cookies may help us understand traffic, measure performance, remember settings or provide more relevant communications.

The exact cookies used may change as the website and its features develop. Depending on your browser and the cookie type, refusing or deleting cookies may affect how some parts of the website work. You can manage, block or delete cookies through the settings in your browser. Your browser may also offer controls for receiving notifications when cookies are being used. Adjusting these settings does not necessarily remove information that was collected before the change.

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Security measures may include access controls, account safeguards, monitoring, encryption where appropriate, secure service arrangements and procedures for handling incidents. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information may be stored or processed by service providers in Australia or other countries, depending on the systems used to operate the website and provide supporting services. Where information is handled by another organisation, appropriate arrangements should be used to require suitable confidentiality and security controls. The locations and providers involved may change as operational requirements develop.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Depending on the circumstances and applicable requirements, you may be able to ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer required, or withdraw consent to marketing communications. You may also ask questions about how your information is used, object to certain handling, or request that a concern be reviewed.

How to make a request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spinrisecasino-aud.com. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves sensitive information, account security or disclosure of personal records.

A request to delete information may not apply to every record. Some information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. Where deletion is not possible, we will seek to explain the reason in general terms. Similarly, withdrawing marketing consent will not stop essential service messages, such as account, security, transaction or verification communications.

We aim to respond to privacy requests within a reasonable time. The time needed may depend on the type of request, the number of records involved, identity verification requirements and any legal or security restrictions. If you believe your information has not been handled appropriately, you can contact us using the email address above so the matter can be reviewed.

Updates to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal responsibilities change. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page from time to time. If a change is significant, we may provide a notice through an appropriate account or website channel.