Responsible Gaming

Gambling can be enjoyable when it remains one form of entertainment among other activities. It can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Responsible gambling means making deliberate choices, understanding the risks and keeping control of how often, how long and how much you play.

There is no guaranteed strategy for winning. Casino games are based on chance, and previous results do not determine future results. A win does not mean that another win is due, and a loss does not mean that a win is more likely. Avoid systems or claims that suggest losses can be recovered through continued play.

• Only gamble with money set aside for entertainment after essential expenses have been paid.
• Decide your spending and time limits before you begin playing.
• Keep gambling separate from money needed for rent, bills, food, education or other commitments.
• Take regular breaks and avoid playing for longer than planned.
• Do not chase losses or increase your bets to try to recover money.
• Avoid gambling when you are upset, stressed, tired, intoxicated or experiencing financial pressure.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Keep track of your deposits, withdrawals, wins and losses over time.
• Balance gambling with work, family, social activities, exercise and other interests.
• Never allow another person to use your account, and do not use another person's account.

Planning in advance can help you remain in control. Before playing, consider how much money and time you are comfortable using. Treat any amount lost as the cost of entertainment, rather than money that must be won back. If your session reaches the limit you set, stop playing, even if you are winning or believe a favourable result may be close.

Practical ways to stay in control

• Set a personal budget for gambling and do not exceed it.
• Set a session timer or decide when you will finish before opening a game.
• Use available account tools for deposit, loss, wagering or session limits where offered.
• Consider a cooling-off period if you feel distracted by gambling or find it difficult to stop.
• Withdraw funds that you do not intend to use for further play, where account functionality allows.
• Review your gambling activity regularly and look for changes in frequency, spending or behaviour.
• Ask a trusted person to help you follow your plan if maintaining limits is difficult.

Account tools and restrictions may have conditions, waiting periods or other requirements. Read the information shown in your account carefully before confirming a limit or break. If you cannot find a suitable control, or you need assistance using one, contact Spinrise Casino through the support channel made available on the website.

Self-exclusion

If gambling is no longer enjoyable or you want to stop completely, self-exclusion may be appropriate. Self-exclusion is a formal request to prevent or restrict access to gambling services for a chosen period, subject to the available process and applicable requirements. Consider using self-exclusion as soon as you believe gambling is becoming difficult to control.

During a self-exclusion period, do not try to open another account or ask someone else to gamble on your behalf. Self-exclusion is most effective when combined with practical steps such as removing gambling applications, blocking promotional messages, limiting access to payment methods and telling someone you trust. Any available account closure or self-exclusion process should be reviewed carefully before it is submitted.

Problem gambling can develop gradually. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it takes more time, attention or money than intended, or when you continue despite negative effects. You do not need to wait for a serious crisis before asking for help.

• Thinking about gambling frequently or feeling restless when you cannot play.
• Spending more time or money gambling than you planned.
• Increasing stakes to achieve the same excitement or to recover losses.
• Chasing losses and returning soon after losing to try to win money back.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, missing payments or experiencing financial difficulties because of gambling.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Feeling anxious, guilty, irritable, low or unable to concentrate because of gambling.
• Neglecting work, study, health, family responsibilities or personal care.
• Trying to stop or cut down but finding that you cannot maintain the change.

If any of these signs apply to you, stop gambling and seek support. Speaking openly with a trusted friend, family member, counsellor or qualified health professional can be a useful first step. Support is available whether you are concerned about your own gambling or the gambling of someone close to you.

Support for gambling concerns

Australian players can seek confidential information, counselling and practical guidance through Gambling Help Online and other state and territory gambling support services. These services can help with budgeting, managing urges, making a plan to stop or reduce gambling, and supporting family members. Visit an official Australian government or health service website to find current information relevant to your location.

If gambling has contributed to immediate financial, emotional or personal danger, seek urgent help from an appropriate emergency or crisis service. If you or someone else may be at risk of harm, contact emergency services in your area without delay.

Spinrise Casino is intended for adults who are legally permitted to gamble in their location. Gambling by children and young people is not permitted. Parents and carers should take reasonable steps to prevent minors from accessing gambling accounts, devices and payment methods.

• Keep your account password and security information private.
• Use device, browser and network controls to restrict access to gambling websites where appropriate.
• Do not share your login details or allow another person to play using your account.
• Monitor shared devices and payment accounts if children or other vulnerable people have access to them.
• Be cautious of gambling activity that is linked to alcohol, drugs, emotional distress or financial hardship.
• Report suspected underage access, account misuse or other safety concerns through the support channel available on the website.

Marketing messages and promotional content should never be treated as a reason to gamble beyond your plan. You can review the communication preferences and account controls available through the website. If a message encourages you to gamble more than you intend, take a break and consider changing your preferences or seeking support.

Your responsibility and our approach

Responsible gambling is a shared responsibility. Spinrise Casino provides information and may make account tools or support processes available to help players manage their activity. These tools cannot guarantee that gambling will remain risk-free, so use them alongside your own budget, time limits and personal plan.

We may ask questions or request information where appropriate to help protect account holders and meet applicable obligations. We may also apply restrictions, pause activity or take other steps where there are concerns about account safety, eligibility or responsible gambling. Any such action is subject to the applicable account terms and legal requirements.

If you have concerns about your gambling, do not wait for the situation to worsen. Stop playing, use the account controls available to you and seek independent support. Responsible gambling means knowing when to play, when to pause and when to stop.